Thursday, May 08, 2008

Password Frustration

If Sallie Mae wants to make it so difficult for me to make payments to them, then I will stop paying them. And when they contact me to let me know I have an overdue balance, I will tell them that the mirey swamp of their payment system has left me a lost, wandering savage, and they probably should send a search party if they really want my cold, hard cash. Also, they should pay ME for the time I spent on their website, trying to get my dang password to work. I use two passwords very, very consistently. One is for the nice websites that don't require letters and numbers. One is for the skanky websites that demand a combination of both, like someone would be able to guess my password anyway. My alphanumeric password is FAR easier to guess, because I have to be sure I'll remember it. And the pure numeric PIN I had to choose for Sprint, that could not be in any way related to my birth date or Social Security number? I made it a math joke. A math joke that no one down at Sprint headquarters got, even though I had to tell it to half a dozen of their employees to get my account activated.

Anyway, so the password I KNEW was my password wasn't working, so I had to answer all sorts of security questions, and once I ran that guantlet, I got to pick a new password. So I picked the password I always use, and guess what? Couldn't use it. Because you're not allowed to input for the new password whatever your old password had been. Meaning that password I tried inputting five different times, and it kept rejecting me? Yeah, it was my password the whole time, but the ol' whore Sallie Mae just didn't like the way I typed it. I guess.

I am moving to the mountains.



Anonymous Anonymous said...

Your Ol' Man (no, not your husband) has been battling this for years and it has been getting worse, now that you have to have a mix of cases and data types.

Years ago, I worked with a guy who had to log onto the system about once a month and would always forget his password and would get his id locked. His good buddy was the security admin and would reset the password to something like IMADUMMY. :)

12:17 PM  
Blogger Corith Malin said...

Is your alphanumeric password "ID10T?"

2:46 PM  
Blogger A. Carback said...

Sallie Mae doesn't have the smoothest set up for passwords.

Have you tried one of the password keeper applications out there? I find them to be quite useful since I have many accounts and passwords.

3:13 PM  
Blogger juxtaposer said...

Bahaha, Craig, you're a witty one! And no, I will not tell you my secret, that would spoil everything.

And Alice, I remember hearing vaguely about such things, but I generally dodge the problem by simply being consistent.

9:23 PM  

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